Case Management Society of America

About The Greater Grand Rapids/Kalamazoo Chapter of CMSA

We are the Greater Grand Rapids-Kalamazoo chapter of the Case Management Society of America, with members from Southwest Michigan including: Grand Rapids, Kalamazoo, Grand Haven, South Haven, Battle Creek, Lansing, Holland, St. Joseph, Benton Harbor, Saugatuck, & Muskegon, MI. We are a non-profit professional association managed by a voluntary board of directors and officers under a charter from the national CMSA.

michigan map

CMSA's Mission

"To positively impact and improve patient wellbeing and healthcare outcomes."

To execute this mission, the Society will base its efforts on the following three ideologies:

  1. To inform consumers about the services case and care that managers provide.
  2. To educate physicians and other providers about improved patient outcomes through the services case and care managers provide.
  3. To educate payors and regulators about improved patient outcomes that case and care management services can provide.

The principles upon which the CMSA mission is based are outlined in this value statement:

"Case/care managers believe patients need an me one who helps clients understand what's wrong with them, what they need to do about it and why those treatments are important. In this way, case and care managers serve as catalysts. By participating in the equation, case and care managers enable their clients to achieve goals more effectively and efficiently."

CMSA's Vision

"We envision case managers as pioneers of healthcare change...key initiators of and participants in the healthcare team who open up new areas of thought...research and development...leading the way toward the day when every American will know what a case/care manager does and will know how to access case and care management services."

Membership Benefits

We received our second award for Chapter Excellence and Innovation in Best Use of Technology for our web site in June 2015!

Discover the benefits of CMSA Membership. CMSA is advancing the careers of care management professionals through customized educational programming, products, and services tailored to meet the challenging needs of the case management industry.

Our Board Members

Board Members
We received our first award for Chapter Excellence and Innovation in Best Use of Technology for our web site in June 2014!



  • Past President: Dawn Johnson -
  • President: Rick Eisen, Education MSW CEU -
  • Vice President: Cindy Ingersoll - Education RN/CCM CEU -
  • Secretary: Rachel Owens -
  • Treasurer: Lorraine Zorbo -


  • Brenda Boze - Sponsorship:
  • Carolyn Reilly - Sponsorship:
  • Judy Travis - Media:
  • Julie Bise - Newsletter/Membership:
  • Sharon Rubick - Public Policy/Practice Standards:
  • Carrie Hull - Membership:
  • Sharon Berlin - Public Policy/Practice Standards:
  • Maureen Lyonnais - Website: